Rep relationships are about
more than price sheets.
Dealer Resources
Price Sheet Distribution
Get on-demand and up-to-date price sheets from RLA Manufacturers powered by Sharefile.
If you don't have an RLA Sharefile account , please send a request to orders@4rla.com with the dealer company name, as well as the first name, last name, and email address of the person requesting access or simply use the fields provided here to submit your account request.
RLA or Manufacturer Quotes
RLA will create, request and manage quotes from various manufacturers. We understand every project has a different approach to design and exists at different steps in the project lifecycle process. RLA quotes are created in house and are organized based with the project needs in mind - scopes, rooms, equipment type, addendums, options, as well as good/better/best. We understand the nuances and differences between budgetary and final bids. RLA will always work to meet submittal and bid deadlines.
Training and Product Support
Many of our represented manufacturers offer on-demand training modules that focus on trade basics as well as product specific programming, configuration and operation. We also recommend looking at support pages with manuals, tutorials, and more product “how-to” information.
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Email: support@auroramultimedia.com
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Customers with Standard Support Plans must purchase an Avid Support Code (ASC) for Telephone Support during normal business hours.
Customers with ExpertPlus, Elite, or Cloud Support Plans may call 24x7 using the numbers below.
1-800-800-2843 / +1 978-275-2476
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Authorized Service Centers / Repairs
To contact an authorized service center near you: https://support.pioneerdj.com/hc/en-us/articles/4417535173145-United-States-US-
Technical Support
If you/ a customer needs assistance with technical troubleshooting : https://pioneerdj.zendesk.com/agent/
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24 Hour Tech Support
Global Phone: 1-214-647-7880
North American Phone: 877-VARI-LITEEmail: entertainment.service@signify.com
Website: https://www.vari-lite.com/global/support/technical-support
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Service & Support
561 Laser Road NE
Suite 102
Rio Rancho, NM 87124 USAEmail: service.repair@lectrosonics.com
Web:
https://www.lectrosonics.com/service-and-repair.html
Phone: +1 505 892-4501
Toll Free: 800-821-1121
Fax: +1 505 892-6243Hours:, 8:00 AM - 5:00 PM MST (GMT-7/GMT-6) Monday-Friday
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Website: https://ashly.com/technical-support/
For Support, Service, Sales or other inquiries, call 1-800-705-2102
SUPPORT HOURS
Monday – Friday 8:30 AM – 6:00 PM EST
Closed on US Holidays
TECH SUPPORT GURUS
Jim Schwenzer - Jschwenz@ashly.com
Mike Updaw – mikeup@ashly.com
CALLING TECH SUPPORT
North America & The Caribbean
+1-800-828-6308 (toll-free)
Email Tech Support service@ashly.com
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Website: https://www.dasaudio.com/en/support/
Phone: 305-436-0521
Technical Support
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https://auroramultimedia.com/portal/register/
Aurora Multimedia Portal for Dealers AND Engineering Access
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The Hosa Dealer Portal provides access to your Hosa Dealer account through a convenient web interface.
To gain access simply contact Hosa Customer Service to request a login by emailing orders@hosatech.com AND orders@4rla.com or by calling (800) 255-7527.
In your request please provide your company name, full name, and email address. You can expect to receive login information via email within 24 business hours of your request.
The Hosa Dealer Portal allows you to:
• Enter new orders
• Review past orders
• Pay open invoices
• Pull account statements
• Review item availablity
• Request return authorizations
Once you receive your login, simply visit dealer.hosatech.com to get started!
Don’t forget to update your password after your first login!
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https://www.rcicustom.com/panel-design-tool/
Installed software that will allow engineers and technicians design, price, and even order custom metal products from RCI Custom
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https://www.lmcasesonline.com/
E-commerce space created by LM to order pre-engineered, non-custom LM case SKUs.
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Register for Link-USA Portal Access - For Dealers Only
Tools and Software
Dealer and Credit Application Forms
Return all completed forms to orders@4rla.com
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Credit Application (upon request)
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5 year Standard Warranty. You don’t have to do anything. Pretty cool, huh?
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2 Year Standard
5 Year with Registration
Register your DAS Audio Products for an Additional 3 Year Warranty Extension in Addition to the Standard 2 Year Warranty: https://www.dasaudio.com/en/support/register/
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1 Year Standard
2 Year with Registration
Register your Pliant Technologies product(s) at the link below to receive an additional 1 year to the 1 year standard warranty.
Warranty Registrations
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Aurora Project Registration Download.
Submit and return to RLA.
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DAS Audio Design Request Page.
Submit a design request directly to DAS Audio.
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Pliant Crew Com Project Registration*
*For Crew Com projects ONLY
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Project Design and Registration
Equipment Financing - Powered by Quail Financial Solutions
RLA Financing powered by Quail Financial Solutions can help you grow when you don't have the cash.
Quail will:
Approve you for up to $500,000+ on a single short form application. If a credit report is required, they only do a “soft pull” so no impact on your score
Finance 100% of inventory or project materials and costs covered - including labor, software, training, taxes, and more.
Give you better terms than a bank
Develop a payment plan based on your business seasonality or project timeline including deferred payments of just $99/mo. for up to 6 months
Get you the gear you need to grow